Dore UK have now released an Administrator’s letter to their customers (PDF). According to the Administrators:
due to the Companies’ financial position refunds are not possible…Whilst it is early in the Administration process, it appears very unlikely that there will be funds available to settle any claim you may have.
Dore’s own FAQ (PDF) makes clear that
As the Company will be in Administration there are no funds available to reimburse clients.
I am sorry to be passing on bad news here. If you are owed money by Dore, I would, once again, strongly suggest that you seek advice ASAP on whether you will be able to reclaim any of this money. The Citizens’ Advice Bureau are a good, free first port of call, and brainduck lists some helpful links.
Dore’s FAQ also states that
Your prime concern will, no doubt, be how you finish the programme. Our concern is exactly the same. We will therefore be focusing all our efforts and resource on identifying ways to market to allow the programme to be continued by our clients.
Although I am sure that the Administrators are acting legally, this is not an admirable position for Dore UK to take, particularly not when they emphasise their empathy with distressed parents. Dore marketed a service to clients: promoting (without good evidence) a programme they said required specialised facilities. Dore may now wish to offer alternative services to new or existing clients. However, this does not make up for the fact that Dore UK is guilty of taking clients’ money for particular services – and then failing to offer either the full services that clients paid for, or a refund to clients.
Numerous public figures – some of them relatively wealthy – have endorsed Dore and played important roles in the running of the company. I wonder if the likes of Wynford Dore, Kenny Logan and Dr Roy Rutherford now feel any guilt about their involvement in and promotion of Dore? And I wonder if they will ever apologise to the clients who have been let down?