11111It is important for healthcare providers to be properly regulated. An important aspect of this is the transparency of the regulatory process: for example, the GMC (which regulates Britain’s medical doctors) makes its guidelines on good practice available on its website, along with its hearings and decisions. Dieticians are regulated by the HPC, and you can view the standards they have to abide by, and details of the complaints heard by the HPC, online. Transparency is significant – it allows the public to monitor the standards to which medical doctors are held, and ensure that these are satisfactory (while also encouraging those with genuine complaints to submit them – as they can see that they will be fairly treated).
The British Association for Nutritional Therapy (BANT) claims to be “a governing, professional body regulating the activities, training and Continuing Professional Development of its practitioners“. Patrick Holford is a member, and the wikipedia page on Holford states that “Holford is a Fellow of…BANT…one of a number of bodies that aims to regulate nutritional therapists in the UK.” So, BANT looks like a regulator, and quacks like a regulator; however, BANT has told me that they are “a professional association and not a regulator”.
BANT’s disciplinary procedure completely lacks the transparency of the procedures of convincing healthcare regulators. I’ve been in contact with BANT about their complaints procedures for a good month or so now – I’ll use this post to outline what I’ve found out, and some of my objections to their procedures.
I first contacted BANT to ask about their complaints procedure in early April. I asked – reasonably enough, I thought – to see a copy of their ethics code (which they use to evaluate complaints against members). I was initially told that this is not available to members of the public – BANT is apparently concerned that people might misquote or steal their ethics code. Like you do – there’s a thriving market in nicked ethics codes down my local.
I pushed BANT to see if they would give me any details on their ethics code (I can be relatively stubborn). At the end of April, BANT relented a little and told me that “decisions are now based against the Nutritional Therapy Council Code“. I then asked whether BANT’s decisions are based solely on this code, and on May 8 BANT told me that they use “a rigorous complaints procedure, the requirements of which are given in the NTC Codes and expanded for clarity in a BANT document that is currently not available for public release”. Given that this BANT document isn’t available to the public, there’s no way of knowing whether or not it’s satisfactory, or for members of the public to determine whether a BANT member has breached it.
Of course, another thing to look at when determining how BANT regulates its members is the disciplinary proceedings that have already taken place. When I asked BANT about this, I was told that:
A total of six complaints were received in the previous year of which one was later withdrawn by the client and one was still being considered at the end of the year. Following examination of the complaints and the members responses two members were asked to write letters of apology to their clients where they had not maintained the usual high standards expected. No complaint was considered of sufficient substance or gravity to require a member to be excluded, and accordingly no further information is to be made available.
The details of these complaints and hearings (or even the names of those involved) is not publicly available, so there is no way to tell whether or not they were handled appropriately. For all I know, the complaints could have been very minor, or involving serious and dangerous professional misconduct. The hearings might have been completely fair, or could have been a total whitewash.
As I’ve said, if you’ve got such concerns about organisations like the GMC, you can read details of the hearings yourself and make your own mind up. With BANT, though, you have to take their word on this as details of their Ethics committee’s meetings and decisions are kept hidden from the public (I should note that BANT have told me that that their “Ethics committee do indeed meet in a room but there is nothing secret about the meetings and we have a lay-member on that committee.”)
I would also argue that – because of the lack of availability of information on BANT’s ethics codes etc. – the number of complaints may be artificially low. I’ve been pushing BANT for over a month for the limited amount of information in this post – many would have given up far sooner.
To summarise, then:
- BANT are not a regulatory body.
- BANT’s ethics code is kept secret from the public.
- BANT’s ethics committee meets in secret (sorry, meets in a non-secret room to which the general public does not have access, and does not publish details of its discussions)
While a ‘nutritional therapist’ being a member of an organisation like BANT might make prospective patients feel safe – lead them to assume that the therapist is properly regulated – I would therefore advise much greater caution. As BANT themselves acknowledge, they are not a regulator; I would also argue that there is no way of telling whether or not they adequately regulate their members.